Delivery, returns, warranty, ways to pay and the small print, no legalese maze, just answers.
The full, binding versions, these are the ones that count.
Delivery & Shipping
Flat £45, 2–5 days handling, 1–2 days transit.
Read →Returns & Refunds
Your 14-day right to cancel, the 25% fee after that, and the returns address.
Read →Warranty
What a 12-month warranty covers, what it does not, and how to claim.
Read →Terms & Conditions
The terms of sale, pricing, liability and legal use of electric vehicles.
Read →Privacy Policy
What data we hold, why, and how to get it corrected or deleted.
Read →Cookie Policy
Which cookies we set and how to change your choices.
Read →We accept Revolut and UK bank transfer. You choose your method at checkout and we email you the payment details with your order reference. Nothing is charged automatically, and no card or account details are entered on this website.
Prices are in pounds sterling. Delivery is charged separately and always shown before you pay, so nothing is added afterwards.
You can save on a new e-bike through your employer’s Cycle to Work scheme, provided the bike is a legal EAPC. Pick your bike, ask us for a quote, pass it to your scheme provider, and we release the bike once the voucher clears.
Not every product qualifies, e-scooters and mobility scooters are outside the scheme. Ask us before you apply and we will tell you where you stand.
Class 2 scooters are limited to 4 mph and are for pavements only, they are lighter, often fold or dismantle for a car boot, and need no registration. Class 3 scooters do 8 mph on the road and 4 mph on pavements, must be registered with the DVLA, and carry lights, indicators and a horn.
Before you choose, think about the practicalities: how far you need to travel on one charge, the height of the kerbs on your route, whether the scooter has to fit in a car boot or through a doorway, and the heaviest part you would have to lift. Tell us those four things and we will tell you which machines actually fit.
Not sure? Call +44 7551 570516, we would rather talk you out of the wrong scooter than sell you one.
We supply complete vehicles to rental fleets, care providers and retailers across the UK, with trade pricing and priority stock allocation.
Email info@aerosporty.co.uk with your company details to open a trade account. Note that business purchases are not covered by consumer cancellation rights, we will send you our trade terms.
Still stuck? Talk to a human →
