1. What is covered
New products come with a manufacturer warranty of at least 12 months from the date of delivery, covering defects in materials and workmanship under normal use. Some manufacturers offer longer, the period that applies to your product is shown on its product page and in the paperwork supplied with it.
| Component | Typical cover |
|---|---|
| Frame and structural parts | 12–24 months |
| Motor, controller and electronics | 12 months |
| Battery pack | 6–12 months against defect (capacity loss through normal cycling is not a defect) |
| Charger | 12 months |
| Refurbished items | 3–6 months, stated on the product page |
2. What is not covered
- normal wear and tear, and consumables: tyres, inner tubes, brake pads and discs, grips, bearings, cables and bulbs;
- accident, crash, impact or drop damage;
- water ingress beyond the product's stated IP rating, and corrosion from wet storage;
- damage from using a charger other than the one supplied or an approved equivalent;
- batteries left fully discharged for long periods, or charged outside the stated temperature range;
- modification, unauthorised repair, de-restriction, or firmware altered outside the manufacturer's tools;
- commercial, rental or hire use, unless the product is sold for that purpose;
- cosmetic marks that do not affect function.
3. Battery health
Lithium-ion batteries lose capacity as they are used, this is expected behaviour, not a fault. A battery is considered defective if it fails to hold a charge, will not charge, shows a cell imbalance fault, or loses an abnormal amount of capacity well inside its warranty period. Gradual range reduction over hundreds of charge cycles is not covered.
4. Making a claim
- Email info@aerosporty.co.uk with your order number, a description of the fault, any error codes, and photographs or a short video where the fault is visible.
- We will diagnose remotely where possible, many faults are settings, connectors or chargers.
- If the item needs to come in, we arrange collection. Warranty collections are at our cost.
- We arrange the repair or replacement with the manufacturer or their service agent and return the item to you. If neither is possible within a reasonable time, we will refund you.
Please keep your proof of purchase, the order confirmation email is enough.
5. Your statutory rights
A warranty is in addition to your legal rights, not instead of them. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described, and you may have a remedy for up to 6 years in England, Wales and Northern Ireland (5 years in Scotland) regardless of the warranty period. See ourreturns and refunds policy.
6. Safe use and legality
Warranty cover assumes the product is used lawfully and as intended. Privately owned e-scooters may not currently be used on public roads, cycle lanes or footpaths in the UK, they are for private land with the landowner's permission. Class 3 mobility scooters must be registered with the DVLA before road use and are limited to 4 mph on pavements. It is the rider's responsibility to comply.
Aero Sporty Ltd, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom. Contactinfo@aerosporty.co.uk or +44 7551 570516.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.